Automate the first step of support: AI reads, classifies, and routes tickets while suggesting smart responses to your team.
AI Support Ticket Triage & Routing automatically reads incoming support messages, classifies them, and sends them to the right person or team. It can also suggest AI-generated responses to speed up resolution.
We integrate with your helpdesk or ticketing system so that when a ticket arrives, AI categorizes it (billing, technical, account, etc.), detects urgency, and assigns or tags it appropriately. For simple issues, AI can draft suggested replies that your agents can review and send.
Why we’re the best for this service:
Strong experience combining LLM classification with automation tools
Custom categories and priority rules for your business
Integrations with popular ticketing systems or custom workflows
Clear reporting on ticket volume by type and response time
Support teams can handle more tickets with less chaos and better prioritization.
